Solution Engineer
RESUME
Currently working as Equipment Engineer is SICPA Product Security (M) Sdn. Bhd. My job scope includes testing, installing, comminsioning and maintaining company's product and solutions. I also runs diagnosis, analyze and resolve technical issues reported by customers. On annual basis, I perform preventive and corrective maintenance on company's equipment and machinery in the laboratory and at customer's site. With the commissioning of the solution, I also provide documentation for them such as user guide and manuals. For new operators that will be handling these solutions, I am also tasked to give the training. SICPA solution ranges from software and hardware and everything in between.
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Other notable experience, I am the Internal Auditor for ISO 9001:2015 and was named twice as the Best Internal Auditor. I am also one of the member of SICPA Fun Committee which takes care of events ranging to monthly birthdays, get-together and company trip for more than 60 people which have gotten recognition by our GM himself.
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Professional ​
info​​
Equipment Engineer
@ SICPA Product Security Sdn. Bhd.
​May 2016 - present
​Refer to the above
Solution Quality Assurance (SQA) Engineer
@ SICPA Product Security Sdn. Bhd.
​January 2016 - April 2016
As SQA, my job scope is to review product design and documentation to be able to specify the acceptance criteria for the understanding of developers, stakeholders and customers. I was also provided inputs, defined test strategy and planning, executed test plans and created test reports​.
Technical Writer
@ Yamagata Intech (M) Sdn. Bhd.
​September 2013 - December 2015
​As technical writer, I have written tens of manuals, user guide and technical specification for SONY electronics products, such as TV, remote control and stereos. I received technical training in the company's HQ in Tokyo, Japan where I was trained by a specialist in technical documentation who had me involve in SONY TV 4K technology initial release as it was brand new at the time.
Work​
experience​
Skills
Data mining
Bookkeeping
Reporting
Planning/ Action planning
Creativity
Decision Making
Teamwork
Leadership
Time management
Self motivation
Scrum framework
Agile methodology
Microsoft Office
Sharepoint
MATLAB
Maple
AutoCAD
C++
Report Writing
General Writing
Public Speaking
Training
Internal Audit
Process Ownership
Testing
Follow-ups
Languages
Malay (Native)
English (Bilingual)
Certificate and Trainings
Education
Carleton University, Ottawa
ON, Canada
​Sept 2009 - June 2013
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Graduated with Bachelors of Electrical Engineering
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CGPA of 6.9 in the 12-scale system (equivalent to B- or 2.79 in 4-scale system)
Taylor's University College, Subang Jaya
Selangor, MY
June 2008 - May 2009
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Graduated with Ontario High School Certificate with 81% (A-)
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Pre-university level equivalent to Grade 12 for Canadian High School
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Certified Scrum Master (by Scrum.org - October 2019)
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Train the Trainer (by Neville Clark - May 2019)
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Internal Auditor Training for ISO 9001:2015
(May 2018) -
ISO 9001:2015 Interpretation and Application
(June 2017) -
ISO 9001 Foundation Course for Auditors (October 2016)